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The Global Promise
We aim to offer a comprehensive and professional
travel service which satisfies the requirements
of every traveller. Our customers should
know that they will receive quality products
and quality service with excellent value
for money, coupled with financial security.
- Agents of The Global Travel Group
and their staff will at all times endeavor
to provide you with the best possible
value for money.
- Whatever your enquiry, you will receive
our best attention.
- You will at all times receive a courteous,
fair and honest service
- The full resources of The Global Travel
Group Plc are available to ensure that
you receive the best possible advice
at all times.
- Employing modern computer technology,
our staff will endeavor to find the
most suitable holiday for you and manage
your booking efficiently.
- The Global Travel Group's quality
control means your reservation will
only be made with quality suppliers
who have been approved by ourselves
and are continually monitored.
- All customer correspondence with The
Global Travel Group Plc and its agents,
will be responded to within 7 days.
- In the event of the failure of a package
organiser, we will assist you to find
suitable alternative travel arrangements
or, if appropriate, to obtain a refund
from the relevant protection fund (e.g.
ABTA, ATOL, etc.)
Customer Protection Guarantee
- Where you see this symbol, your payment
is covered by The Global Travel Group
Plc's Customer Protection Guarantee.
- All your payments are made to The
Global Travel Group Client Account.
- Your money is not available for use
by the agent and is held in trust until
payment is due to the operator.
- In the event of the failure of the
agent or The Global Travel Group Plc,
your money is secure in the separate
Client Account and will be paid to the
operator to ensure your holiday is unaffected.
- In the event of the failure of the
package organiser your money is secured
by law under the arrangements made by
the organiser. The Global Travel Group
will assist you to find suitable alternative
Travel arrangements or, if appropriate,
to obtain a refund from the relevant
protection fund (e.g. ABTA, ATOL)
- Make your payments to “The Global
Travel Group Plc - Client Account”
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