Retail & Customer Service Courses

At the heart of retail training in the District.

Retail Academy at Wakefield College offers training for staff and businesses to give you the edge in the marketplace. With a full range of training options from short courses, to full-time, to bespoke training packages, we can ensure you get what’s right for your unique needs.

Retail Academy Services

Recruitment Services
We are able to offer you a comprehensive recruitment service that will remove all of the hassle of recruiting new employees - from initial advice and guidance, to the selection of the most appropriate candidates, to work experience placements that will meet your needs.

Access to funding
Whether you already know what training your workforce needs, or if you use our Training Needs Analysis to identify any gaps between the skills your business needs and those your employees have, we can tell you about the options we can offer. We can also advise you on funding which may be available, such as the current Skills Service funding, where employers can get up to 50% contribution to the cost of training*.

*This funding applies to specific courses and is time-limited - call us on 01924 789469.

Workplace learning
We can support your business development needs without your staff having to leave your premises, meaning cost-effective training delivery with minimum disruption to your operational demands.

Apprenticeships – Employer support
If you would like to benefit from the Government initiative in employing apprentices, we can assist you through the entire process. Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs now and in the future. The mixture of on and off job learning ensures they gain the skills that work best for your business, and we offer a bespoke service that can support you in the sourcing and training of apprentices.

Bespoke workforce development

We will work with you and provide your organisation with skills development support through a range of short courses.

Many can be tailored to meet statutory workforce compliance legislations including:

  • Health and Safety in the workplace, risk assessing
  • First Aid at work
  • Food safety

We can also provide tailored staff development in:

  • Leadership and management training
  • Customer Services
  • Retail development

Retail & Customer Service Courses

Get in touch

Speak to one of our specialist training advisors, telephone the Business Development Unit on 01924 789761.

Chat with course information about these or other courses, telephone 01924 789111 or email courseinfo@wakefield.ac.uk.

Download a copy of our Part-time & Professional Course Guide, or request a printed copy from Course information.

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