At Wakefield College we welcome feedback from students, visitors and other College users. It is always pleasant to receive praise but if we are getting things wrong, we need you to tell us so that we can do our best to make things right.
If you don’t want to make an official complaint, but want to let us know about something, you can use our ‘feedback’ form. You can also use this form to tell us about good experiences you’ve had with us.
What to do if you have course-related complaint
If you’re unhappy with any aspect of a College course, please try and resolve the issue with your personal tutor, subject teacher or the relevant manager of the area in the first instance. If you don’t feel that your complaint has been resolved once you’ve tried this step, please use this Complaints Procedure.
If you are a student on a Higher Education course validated by a university, on a Pearson Higher National course and you wish to appeal against a decision of the Assessment/Examination Board, please refer to details contained in your Programme Handbook.
What to do if you have a complaint about other aspects of the College
Please direct your complaint to the relevant manager in the first instance. If you’re unsure who this is, your teacher or reception staff will be able to guide you. If you don’t feel that your complaint has been resolved once you’ve tried this step, please use this Complaints Procedure.
How to make a complaint...
...and what happens when you make an official complaint?
At Wakefield College, we want to investigate your complaint but to do that properly we need you to provide us with full details of the problem including:
- date, time and place of incident
- a clear account of what happened, or what the problem is
- names of other people involved
- the course you are attending (if applicable)
- your contact number and address (please write this clearly)
There are a number of ways to submit your complaint:
- Email your complaint to email@example.com
- Complete a complaints form, available from reception
If your problem is making you angry or irritated, please try to remain calm. It is not fair to take it out on the Reception staff. They will be as helpful as they can, but are instructed to call the Security Guard if faced with threatening, abusive or violent behaviour. Please feel free to take a complaints form away with you to complete when you feel less angry.
Or, you can write a letter to:
Executive Director Quality & Planning
Wakefield City Campus
Wakefield WF1 2DH
Or, you can complete the form at the bottom of this page.
Your complaint will not be treated as a formal complaint unless you have taken steps to resolve the issue locally. If we are not satisfied that sufficient action has been taken locally your complaint will be forwarded to the relevant manager to deal with.
If we consider your complaint to be a formal complaint, it will be acknowledged in writing within three working days of receipt. We will tell you the name and job title of the person who is investigating your complaint and they will respond to you within ten working days.
If the named person cannot complete their investigations within ten working days, they will contact you to let you know how long they think it will take.
We will contact you to let you know the outcome of our investigation.
If you are not happy with the outcome, you may write to:
Wakefield City Campus
Wakefield WF1 2DH
If you are still not happy with the outcome, you may contact:
Skills Funding Agency
123 Albion Street
Leeds LS2 8ER
If you are a student on a Higher Education programme validated by a university, or a Pearson Higher National qualification, and you remain dissatisfied, please contact the Awarding Body using the information contained in your Programme Handbook.
Complete the form below to make an official complaint
Information for Prospective Students
- Why Wakefield College
- Information for Parents
- Term Dates
- Student Successes
- Student Policies & Procedures
- How to Apply