Wakefield College - Administration & Customer Service Courses Skip to main content

Administration & Customer Service Courses

Courses Awarded by City & Guilds

Do you work in an office environment or are you customer facing? Business administration and customer services are at the core of any successful business. They deliver high-quality products and services to the customers of their organisation.

Administration & Customer Services Courses

Recruitment Services
We are able to offer you a comprehensive recruitment service that will remove all of the hassle of recruiting new employees - from initial advice and guidance, to the selection of the most appropriate candidates, to work experience placements that will meet your needs.

Access to funding
Whether you already know what training your workforce needs, or if you use our Training Needs Analysis to identify any gaps between the skills your business needs and those your employees have, we can tell you about the options we can offer. We can also advise you on funding which may be available.

Workplace learning
We can support your business development needs without your staff having to leave your premises, meaning cost-effective training delivery with minimum disruption to your operational demands.

Apprenticeships – Employer support
If you would like to benefit from the Government initiative in employing apprentices, we can assist you through the entire process. Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs now and in the future. The mixture of on and off job learning ensures they gain the skills that work best for your business, and we offer a bespoke service that can support you in the sourcing and training of apprentices.

Business Administration
  • Business administrators may work independently or as part of a team to develop, implement, maintain and improve administrative services.
Customer Service
  • The main purpose of customer service is to be a ‘professional’ for direct customer support within all sectors and organisation types. An advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

Administration and Customer Service Courses